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AssistantKate
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The user immediately requested to be transferred to a human agent after the AI greeted them. The AI initiated the transfer and placed the user on hold, but the call ended while the user was waiting for the transfer to complete.

The user immediately requested to be transferred to a human agent after the AI greeted them. The AI initiated the transfer and placed the user on hold, but the call ended while the user was waiting for the transfer to complete.